AI-powered customer support agent
The problem we solve
Your support team answers the same 50 questions every week. SLA misses spike when one agent is sick. New CS hires take 2 months to ramp. Customers wait hours for answers.
Duration
4 weeks
Format
Cohort-based · Burhan-led · live weekly
Tools you'll use
Claude, n8n +4
Outcome
A RAG-based AI support agent indexed on your docs and ticket history. Auto-resolves L1 tickets, drafts replies for L2, escalates L3 cleanly. Your team handles 2-3× volume without hiring.
Tools you'll use
Who this is for
- 01Support teams 2-15 agents drowning in repeat tickets
- 02SaaS / e-commerce companies with rich docs/KB
- 03CX leads measured on first-response time + CSAT
Modules
AI-powered customer support agent
01Ticket taxonomy
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Categorize your last 1000 tickets. Find the 50 questions = 80% of volume. Decide what AI resolves, what it drafts, what it escalates.
02RAG on docs + tickets
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Index your docs, KB, and resolved tickets. Chunking strategies. How to keep answers fresh.
03Routing logic
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Intent detection. Confidence thresholds. The decision tree for L1/L2/L3 in n8n.
04Human-in-the-loop drafts
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Slack/Zendesk integration where the AI writes, your agent edits + sends. The pattern that wins on CSAT.
05Ship + measure
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Deploy. Dashboards: deflection rate, time-to-first-reply, CSAT. What to tune in month 1.
What you'll ship
Production, not slides.
RAG pipeline indexed on your support data
AI agent live in Zendesk/Intercom drafting replies
Dashboard tracking deflection + CSAT
Rotterdam · IstanbulFOUNDER
Founder & Lead Advisor
Burhan is the founder and lead advisor at Leftflow. He runs every engagement — picks the team, owns the timeline, sits in every working session. No account managers, no handoffs.
Before Leftflow, he built ARspar — an AI visualization platform — to 70+ enterprise clients and €1M+ in revenue before its acquisition by Floorplanner in May 2024. He was named among the Netherlands' Best Under-25 Entrepreneurs in 2022.
- Best Under-25 Entrepreneur NL · 2022
- ARspar acquired by Floorplanner · 2024
- €1M+ revenue generated
- 70+ enterprise clients delivered
Frequently asked
AI-powered customer support agent
Does it work in Turkish?
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Yes. Claude handles TR well. Module 2 covers multilingual chunking.
Will customers know it's AI?
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Best practice: disclosure. Module 4 covers the UX patterns that lift trust, not break it.
Risk of hallucination?
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Confidence thresholds + grounded RAG keep this near zero. We measure it weekly during the cohort.
Which program fits your problem?
30-minute discovery call with Burhan. We'll match you to the right program — or honestly say if none of them fit.
Book the call→