← SYSTEMS
SYSTEMS · 24/7 Support Automation
Customer Support Agent
An AI worker that answers customer messages 24/7 across email, live chat, and WhatsApp. Trained on your product knowledge, FAQs, and internal docs; escalates what it can't handle to the right person.
Timeline
4-6 weeks
FEATURES
What's included
- 01Web chat, email, and WhatsApp integration
- 02RAG on internal company documents
- 03Zendesk, Intercom, Freshdesk handoff
- 04Multi-language responses (TR, EN, additional languages)
- 05Sentiment analysis and escalation triggers
- 06Response quality dashboard and weekly report
POST-DELIVERY
Monthly operations and maintenance
Our job doesn't end when setup is done. We keep agents running, update prompts, and add new features. Three retainer tiers available.
BASIC400 EUR/mo
STANDARD1,200 EUR/mo
PREMIUM2,500 EUR/mo
What should we ship?
45-minute discovery call. We'll scope the technical requirements, integrations, and timeline together. At the end, we share a custom SOW framework.
Discovery call→