SYSTEMS

Customer Support Agent

An AI worker that answers customer messages 24/7 across email, live chat, and WhatsApp. Trained on your product knowledge, FAQs, and internal docs; escalates what it can't handle to the right person.

Timeline

4-6 weeks

What's included

  • 01Web chat, email, and WhatsApp integration
  • 02RAG on internal company documents
  • 03Zendesk, Intercom, Freshdesk handoff
  • 04Multi-language responses (TR, EN, additional languages)
  • 05Sentiment analysis and escalation triggers
  • 06Response quality dashboard and weekly report

Monthly operations and maintenance

Our job doesn't end when setup is done. We keep agents running, update prompts, and add new features. Three retainer tiers available.

BASIC400 EUR/mo
STANDARD1,200 EUR/mo
PREMIUM2,500 EUR/mo

What should we ship?

45-minute discovery call. We'll scope the technical requirements, integrations, and timeline together. At the end, we share a custom SOW framework.

Discovery call