PROGRAMS · AI Transformation
AI Customer Operations
An AI agent handles 60-80% of tier 1 tickets. Sub-60-second responses across email, chat and WhatsApp; your team focuses only on the hard problems.
Duration
12-16 weeks
Format
Current-state audit + AI agent + integrations + managed transition
Starting at
$300/support agent
Customer service operations bleed budget and patience. We rebuild the operation: an AI agent on top of your knowledge base handles routine tickets across all channels, escalates complex cases to humans with full context, integrates with Zendesk / Intercom / Freshdesk, and surfaces pain points to product and ops. Target: 60-80% of tier 1 resolved by AI, response time under 60 seconds, customer satisfaction up.
Who this is for
- 01Companies with 1,000+ support tickets/week
- 02Multi-channel support orgs (email + chat + WhatsApp + phone)
- 03E-commerce, SaaS, telco, healthcare with high ticket volume
- 04Operations leaders cutting CS cost without headcount cuts
Modules
AI Customer Operations
Current-state audit
Ticket categorization; current cost structure; map of AI-resolvable areas; channel volume.
Knowledge base preparation
Make company docs AI-ready; FAQ, policies, product knowledge; version control and approval flows.
AI agent build
Multi-channel agent (email + chat + WhatsApp); brand voice; human-handoff logic; sentiment analysis; multi-language.
Integration layer
Zendesk / Intercom / Freshdesk + Slack + WhatsApp Business + internal ticket systems.
Pilot and tuning
4-week supervised pilot; usage iteration; edge-case handling; quality scoring.
Operations transition
Team retraining; human-AI workflow split; transition to ongoing optimization retainer.
Outcomes
AI Customer Operations
An AI agent handles 60-80% of tier 1 tickets. Sub-60-second responses across email, chat and WhatsApp; your team focuses only on the hard problems.
- 01Trained AI agent across all support channels
- 02Knowledge base structured so AI can answer correctly
- 03Live integration with existing helpdesk + CRM
- 04Dashboard: AI resolution rate, CSAT, response time, escalation reasons
- 05Workflow guide for the new operations structure
Frequently asked
AI Customer Operations
Will customers know they're talking to AI?
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Disclosure is configurable. We default to transparent ('AI assistant' labeling) — in our tests it actually improves CSAT.
What about edge cases?
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Human-handoff thresholds tuned to your risk profile. Sensitive topics and regulated subjects always route to human.
How is data security handled?
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KVKK and GDPR compliant; EU data residency standard; your data is never used for model training; full audit trail.
What's the typical AI resolution rate?
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50-70% in month 1; climbs to 70-85% by month 3 with tuning. Varies by sector and ticket complexity.
Which program is right?
On a 30-minute diagnostic call we assess your situation and recommend the right program — or tell you honestly if none of them fit.
Book the call→